jett Privacy Policy —
How We Handle Your Personal Data

Introduction

This Privacy Policy describes how jett ("we", "us", "our") collects, uses, stores, and shares personal information about you when you visit the jett website at jett.onl, register for an account, or use any of our online betting and casino services (collectively, the "Platform").

We take your privacy seriously. jett is designed from the ground up to collect only the data that is genuinely necessary to deliver, secure, and improve our services to you. We do not monetise your data by selling it to advertisers. We do not share it with third parties except where strictly necessary to operate the Platform — and always under contractual data protection obligations.

By registering for a jett account or continuing to use our Platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, you should discontinue use of the Platform and may request account closure by contacting our support team.

Data Controller

jett is the data controller responsible for the personal information collected through the Platform. As data controller, jett determines the purposes and means of processing your personal data and is accountable for ensuring that processing is carried out lawfully, fairly, and transparently.

All data-related queries, access requests, correction requests, and deletion requests should be directed to our support team at [email protected]. We aim to acknowledge all privacy-related correspondence within 24 hours and to resolve requests within 72 hours wherever operationally possible.

Data We Collect

The categories of personal data jett may collect about you are set out in the table below. We collect only the data that is proportionate and necessary for the purpose indicated.

jett does not collect sensitive special-category data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where a government-issued identity document submitted for KYC purposes may incidentally contain such information.

How We Collect Your Data

jett collects personal data through the following channels:

• Direct input: Information you provide when registering an account, completing KYC, submitting a support request, or corresponding with our team.
• Automated collection: Technical and usage data collected automatically by our servers and analytics systems when you interact with the Platform.
• Payment processors: Transaction confirmation data received from bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, Visa, and Mastercard when you make a deposit or receive a withdrawal.
• Identity verification partners: Confirmation responses from third-party KYC service providers used to verify the authenticity of documents you submit.
• Game providers: Aggregate game outcome data (bet amounts, results, RTP records) from Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe, and other studio partners integrated into the jett Platform.
• Cookies and tracking technologies: Data collected through cookies, pixel tags, and similar technologies as described in Section 7 of this Policy.

Legal Basis for Processing

jett processes your personal data on the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to create and manage your jett account, process your bets, and execute deposits and withdrawals in BDT.
• Legal obligation: Processing necessary to comply with anti-money laundering (AML) obligations, KYC requirements, and any applicable legal or regulatory directions received by jett.
• Legitimate interests: Processing for fraud detection and prevention, platform security, responsible gaming monitoring, and business analytics — where our legitimate interests are not overridden by your rights.
• Consent: Processing for optional marketing communications (such as promotional emails about jett bonuses or seasonal offers around Eid, Pohela Boishakh, or BPL tournaments) where you have expressly opted in. You may withdraw consent at any time.

How We Use Your Data

jett uses the personal data we collect for the following specific purposes:

• Creating, verifying, and maintaining your player account, including enforcing our single-account policy.
• Processing deposits via bKash, Nagad, Rocket, Upay, and other supported payment channels, and processing withdrawal requests back to your registered payment method.
• Verifying your identity and age (21+) in accordance with our KYC obligations before processing withdrawals above minimum thresholds.
• Detecting, investigating, and preventing fraudulent transactions, bonus abuse, money laundering, and other prohibited conduct described in our Terms & Conditions.
• Monitoring your betting and gaming activity to identify signs of problem gambling and to activate appropriate responsible gaming interventions where required.
• Sending you essential transactional communications — including deposit confirmations, withdrawal status updates, and security alerts — to your registered contact details.
• Sending you optional promotional communications about bonuses, free bets, new games, and seasonal promotions, where you have provided explicit consent.
• Analysing aggregated, anonymised usage data to improve the performance, stability, and content of the jett Platform.
• Resolving disputes, responding to support queries, and maintaining records required for audit and legal compliance purposes.

Cookies & Tracking Technologies

jett uses cookies and similar tracking technologies to operate the Platform effectively and to understand how players interact with our services. The following categories of cookies are in use:

7.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function. They maintain your login session, preserve your account security state, and enable core betting and cashier functions. These cookies cannot be disabled without impairing Platform functionality.

7.2 Performance & Analytics Cookies

These cookies collect anonymised information about how visitors use the Platform — which pages are visited most frequently, which games are most popular, and where technical errors occur. This data is used in aggregate form to improve Platform performance and content.

7.3 Functional Cookies

These cookies remember your preferences — such as your chosen display language (English), your notification settings, and your responsible gaming limit configurations — so you do not need to re-enter them each session.

7.4 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality and security of your jett account experience. Strictly necessary cookies cannot be disabled via browser settings without preventing the Platform from operating correctly.

Data Sharing & Third Parties

jett does not sell, rent, or trade your personal data to any third party for marketing purposes. We share personal data only in the following limited and controlled circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, Visa, and Mastercard receive the minimum data required to process your payment transaction. All payment partners operate under their own privacy and data security standards.
• KYC and identity verification providers: Third-party identity verification services receive copies of your submitted documents to confirm authenticity. These providers are contractually prohibited from using your data for any purpose other than identity verification for jett.
• Game providers: Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe, and other integrated studio partners receive a unique player identifier and session token sufficient to deliver their games. They do not receive your full personal profile, payment details, or contact information.
• IT infrastructure and hosting partners: Providers of server infrastructure, content delivery, and platform security receive access to data only as necessary to maintain the operation and security of the Platform.
• Legal and regulatory authorities: Where required by a valid court order, legal process, or regulatory direction, jett may be obligated to disclose personal data to relevant authorities. We will notify you of such disclosures wherever legally permitted to do so.

International Data Transfers

jett operates internationally and some of our data processing partners — including game providers and infrastructure providers — may process personal data in countries outside Bangladesh. When personal data is transferred internationally, jett ensures that appropriate safeguards are in place, including contractual data protection clauses that require the receiving party to apply standards of data protection equivalent to those described in this Privacy Policy.

In all cases, international data transfers are limited to the minimum data necessary for the specific service being provided, and receiving parties are prohibited from using transferred data for any purpose other than that specified in their agreement with jett.

Data Retention

jett retains your personal data for as long as your account remains active and for a defined period thereafter, as set out below:

• Active account data: Retained for the full duration of your account's active status. This includes identity data, contact data, financial data, account data, and communications data.
• Post-closure retention: Following account closure, jett retains transaction records, KYC documents, and betting history for a minimum period necessary to comply with anti-money laundering obligations and to defend against any legal claims arising from the account's activity. This period is typically five years from the date of the last transaction.
• Marketing data: Where you have opted in to marketing communications, your contact details are retained for this purpose until you withdraw your consent. Withdrawal of consent does not affect retention for other legitimate purposes.
• Technical and usage logs: Anonymised or pseudonymised technical logs are retained for up to 24 months for platform security and performance analysis purposes.

Once the applicable retention period has elapsed, personal data is securely deleted or permanently anonymised so that it can no longer be associated with any identifiable individual.

Data Security

jett implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security infrastructure includes:

• 256-bit SSL/TLS encryption for all data transmitted between your device and jett's servers.
• Encrypted storage of all sensitive data at rest, including identity documents and financial records.
• Hashed storage of account passwords using industry-standard cryptographic algorithms — jett staff cannot read your password in plain text.
• Segregated storage of player funds, held in accounts separate from jett's operational funds.
• Two-factor authentication (2FA) available to all registered players and mandatory for jett administrative access.
• Regular security assessments and penetration testing conducted by qualified third-party security professionals.
• Strict internal access controls ensuring that only authorised jett personnel with a legitimate operational need can access personal data.
• Automated fraud and anomaly detection systems that monitor account activity in real time (Bangladesh Standard Time, UTC+6).

Despite these measures, no internet-based service can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights, jett will notify affected players without undue delay and take all appropriate remedial action.

Your Data Rights

You have the following rights in respect of the personal data jett holds about you. To exercise any of these rights, contact us at [email protected]. We will respond within 72 hours of receiving your request.

• Right of access: You have the right to request a copy of all personal data jett holds about you, together with information about how it is used and where it is stored.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You may also update basic account details directly via your jett account settings.
• Right to erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purpose it was collected, where you have withdrawn consent, or where processing is unlawful. This right is subject to our legal obligations to retain certain data, as described in Section 10.
• Right to restrict processing: You have the right to request that jett restricts the processing of your data in certain circumstances — for example, while the accuracy of data you have contested is being verified.
• Right to data portability: You have the right to request a copy of personal data you have provided to jett in a structured, machine-readable format, where technically feasible.
• Right to object: You have the right to object to processing based on legitimate interests, including profiling. You also have the absolute right to opt out of direct marketing communications at any time.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

Children's Privacy

The jett Platform is strictly intended for adults aged 21 and over. jett does not knowingly collect personal data from any person under the age of 21. Age verification is a mandatory step in the jett account registration process, and KYC checks are conducted to confirm the age and identity of all players before withdrawal privileges are activated.

If jett becomes aware that personal data has been collected from a person under the age of 21 through misrepresentation of their age, the relevant account will be immediately suspended, all associated funds will be frozen pending investigation, and the personal data will be securely deleted as soon as the investigation is concluded. If you have reason to believe that a minor has registered for a jett account, please notify us immediately at [email protected].

Third-Party Links

The jett Platform may contain references to third-party services such as payment gateways (bKash, Nagad) or game studio interfaces. While these services are integrated into the jett experience, they operate under their own independent privacy policies. jett is not responsible for the privacy practices of third-party services and encourages you to review their privacy policies before providing any personal information directly to those services outside the context of your jett account.

Changes to This Privacy Policy

jett reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform services. When material changes are made, we will update the "Last Updated" date displayed at the top of this page and, where practicable, notify registered players via their registered email address or a Platform notification prior to the changes taking effect.

Your continued use of the jett Platform after any update to this Privacy Policy constitutes your acknowledgment of the revised terms. If you disagree with any change, you should cease using the Platform and may request account closure by contacting our support team.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data jett holds about you, please contact our support team using the details below. We are available 24 hours a day, seven days a week.