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Player Wellbeing First

Responsible Gaming at jett —
Bet Safely, Stay in Control

jett is committed to providing a safe, fair, and enjoyable betting environment for every player in Bangladesh. Our responsible gaming programme gives you the tools, information, and support you need to keep gambling a fun activity — and to step back when it stops being one.

21+ Age Minimum
24/7 Support Team
৳0 Cost to Self-Exclude
Instant Deposit Limit Activation
Player Protection Tools

Tools That Keep You in Control

Every jett account comes with a full set of responsible gaming controls. You can activate any of these tools instantly through your account settings or by contacting our support team at any time of day.

Deposit Limits
Set a daily, weekly, or monthly cap on how much you deposit into your jett account in BDT. Limits take effect immediately when you lower them. Increases require a 48-hour cooling-off period before they activate — giving you time to reconsider.
Loss Limits
Define the maximum amount you are comfortable losing across a set time period. Once the limit is reached, your account will be automatically restricted from placing further bets until the period resets. A powerful safeguard against chasing losses.
Time-Out / Cool-Down
Take a short break from jett for 24 hours, 48 hours, 7 days, or 30 days. During a time-out your account is fully suspended — you cannot log in, deposit, or place bets. A time-out is ideal when you feel you need a brief pause to reflect.
Self-Exclusion
Request permanent or long-term self-exclusion from jett at any time by contacting [email protected]. Self-exclusion locks your account for a minimum period of six months, during which no deposits, bets, or logins are permitted. This tool is for players who feel their gambling is becoming a problem.
Session Time Reminders
Enable session time alerts to receive an on-screen notification after you have been logged in for a set duration — 30 minutes, 1 hour, or 2 hours. These reminders help you stay aware of how long you have been playing and encourage regular breaks.
Reality Checks
Reality check pop-ups display your net session result — how much you have wagered and how much you have won or lost — at regular intervals. Seeing real figures helps cut through the excitement and keeps your decision-making grounded in fact.
Bet History & Statements
Access a full record of every bet, deposit, and withdrawal on your jett account at any time. Reviewing your own betting history is one of the simplest and most effective ways to understand your gambling behaviour honestly.
24/7 Support Access
Our English-language support team is available around the clock, every day of the year, including Eid, Pohela Boishakh, and Victory Day. If you are concerned about your own gambling or someone else's, reach out — we are here to help without judgement.
Strict Age Policy

21+ Only — No Exceptions

jett operates a strict minimum age policy of 21 years for all registered players. This applies to every player in Bangladesh — in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and everywhere else we are accessible.

During the registration process, all new players are required to confirm that they are aged 21 or above. Before any withdrawal is processed, jett conducts a mandatory Know Your Customer (KYC) verification that includes confirmation of date of birth via a government-issued identity document such as a National ID card or passport.

Any account found to belong to a person under the age of 21 will be immediately suspended, all funds will be frozen pending investigation, and the account will be permanently closed. If you believe a minor has accessed the jett Platform, please contact us immediately at [email protected] so we can act without delay.

Parental Controls: If you share a device with a minor, we strongly recommend enabling parental control software and keeping your jett login credentials private. Never allow anyone under 21 to use your jett account, even briefly.

Know the Signs

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following signs may indicate that gambling has moved from a recreational activity to a harmful one. Honest self-reflection is the first step toward getting help.

01
Chasing Losses
Returning to bet again immediately after a loss — with the intention of winning back what you have lost — is one of the clearest indicators of problem gambling behaviour. Losses are a normal part of gambling and cannot reliably be "recovered".
02
Betting Beyond Your Means
Wagering money you cannot afford to lose — such as funds set aside for rent, food, utilities, school fees, or family responsibilities — is a serious warning sign that requires immediate attention and the use of deposit or loss limits.
03
Preoccupation With Gambling
Spending significant time thinking about gambling when you are not actively playing — planning your next bet, replaying past sessions, or feeling a persistent urge to check scores or odds — suggests that gambling is taking on an outsized role in your mental life.
04
Neglecting Responsibilities
Skipping work, missing family commitments, or neglecting personal health and well-being to make time for gambling indicates that the activity has grown beyond healthy boundaries and is beginning to cause real harm in other areas of your life.
05
Borrowing to Gamble
Borrowing money from friends, family, or financial institutions specifically to fund gambling — or selling possessions to generate funds for betting — is a critical warning sign that professional support is needed as soon as possible.
06
Hiding Gambling Activity
Concealing the extent of your gambling from family members, partners, or close friends — or lying about losses and time spent — suggests awareness that the behaviour has become problematic and points to a need for honest evaluation and support.
07
Unsuccessful Attempts to Stop
Repeatedly trying to cut down or stop gambling and finding yourself unable to do so, despite a genuine desire to change, is a defining characteristic of gambling disorder and a clear signal to seek external support from a professional organisation.
08
Emotional Distress
Experiencing anxiety, irritability, restlessness, or low mood when not gambling — or using gambling as a way to escape stress, personal problems, or difficult emotions — indicates that gambling has become a coping mechanism rather than a source of healthy entertainment.
Self-Exclusion

How to Request Self-Exclusion

If you feel that gambling is having a negative impact on your life, self-exclusion is a powerful and immediate step you can take. jett processes all self-exclusion requests within one hour of receipt — usually much faster. There is no charge and no requirement to provide a reason.

Contact Our Support Team
To request self-exclusion, a cooling-off period, a deposit limit, or any other responsible gaming tool, email our support team. We are available 24 hours a day, 7 days a week, including all Bangladeshi public holidays.
[email protected]

Include your registered username and the specific tool you are requesting. Our team will confirm activation within 60 minutes.

1
Email [email protected]
Send an email with the subject line "Self-Exclusion Request" from the email address registered to your jett account. Include your username and the duration you are requesting — minimum six months for full self-exclusion.
2
Identity Confirmation
Our team may ask you to confirm a security detail associated with your account to ensure the request is coming from the genuine account holder. This step protects you from any third party attempting to lock your account without your knowledge.
3
Immediate Account Suspension
Once confirmed, your jett account will be suspended within 60 minutes. You will be unable to log in, deposit, or place bets for the duration of the exclusion period. Any pending withdrawals of existing balances will be processed normally.
4
Cooling-Off Period on Reinstatement
When a self-exclusion period expires, your account will not be automatically reinstated. You must actively contact support to request reinstatement, and a mandatory 48-hour reflection period applies before access is restored.
5
Seek Additional Support
While jett's own tools provide immediate help, we strongly encourage players experiencing problem gambling to also seek independent professional support. Talking to a counsellor or a trusted family member in Dhaka, Chittagong, or your home city can make a meaningful difference.
Our Commitment

jett's Responsible Gaming Principles

Responsible gaming is not a side feature at jett — it is a core operational commitment. The following principles guide every decision we make about how our platform is designed, marketed, and operated for players across Bangladesh.

No Deceptive Design

jett does not use dark-pattern design techniques to encourage excessive spending. Loss figures are displayed clearly, withdrawal processes are straightforward, and no feature is designed to obscure the real cost or outcome of a bet.

Responsible Marketing

jett does not target marketing at vulnerable individuals or minors. All promotional communications contain responsible gaming messaging, the 21+ age restriction notice, and information about available player protection tools.

Proactive Monitoring

Our platform uses automated behaviour monitoring to identify patterns that may indicate problem gambling — such as sharp increases in deposit frequency, extended play sessions, or repeated failed withdrawal reversals. Flagged accounts receive a proactive welfare check from our team.

Segregated Player Funds

All player deposits are held in accounts that are separate from jett's operational and corporate funds. This ensures that your balance — whether deposited via bKash, Nagad, Rocket, or Upay — is protected and available for withdrawal at any time, regardless of jett's business status.

Common Questions

Responsible Gaming — Frequently Asked Questions

You can set a deposit limit by logging in to your jett account and navigating to the Responsible Gaming section of your account settings. Select "Deposit Limits", choose your preferred period (daily, weekly, or monthly), enter the BDT amount you are comfortable depositing, and confirm. The limit activates immediately. If you need assistance, contact [email protected] and our team will apply the limit for you within 60 minutes.

No. By design, limit increases do not take effect immediately. When you request a deposit limit increase, a mandatory 48-hour cooling-off period applies before the new higher limit becomes active. This delay is a deliberate safeguard that gives you time to reconsider the decision. Limit reductions, on the other hand, take effect immediately with no delay.

A time-out is a short-term break lasting between 24 hours and 30 days. It is designed for players who want a brief pause and plan to return to jett afterwards. Self-exclusion is a longer-term measure — a minimum of six months — intended for players who believe their gambling is becoming harmful. During both periods your account is fully suspended. The key practical difference is the minimum duration and the reinstatement process: after a time-out your account can be reactivated immediately; after self-exclusion there is a 48-hour reflection period before reinstatement can be considered.

No. Self-exclusion suspends your access to the platform but does not forfeit your balance. Any funds remaining in your jett account at the time of self-exclusion will be processed as a withdrawal to your registered payment method — bKash, Nagad, Rocket, Upay, or bank account — within the standard processing timeframe. If you have any concerns about your balance during the exclusion period, contact [email protected].

If you are concerned about a family member or close friend who you believe may have a jett account and may be gambling problematically, please contact us at [email protected]. While our privacy obligations limit what we can disclose about another person's account, we take all third-party welfare concerns seriously and will investigate internally. We also encourage you to speak openly with your family member and, if appropriate, seek guidance from a qualified counsellor or addiction support professional in your area.

No. All responsible gaming tools — including deposit limits, loss limits, session time reminders, reality checks, time-outs, and self-exclusion — are completely free of charge for all registered jett players. There are no fees, penalties, or restrictions on bonuses as a result of activating any responsible gaming tool. Using these tools is entirely at your discretion and will always remain free.
Play Responsibly with jett

Enjoy jett — Safely and Within Your Limits

Responsible gaming is the foundation of everything we do at jett. When you play within your means and use our protection tools, gambling stays what it should be — an enjoyable, entertaining activity. Explore our games, check our FAQ, or contact support if you ever need help.

21+ Only  ·  Gambling Can Be Addictive  ·  Please Play Responsibly  ·  Self-Exclusion Available Free of Charge